Vortex Square Pendant

Sterling Silver

Returns
Our policy lasts 14 days. If 14 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Additional non-returnable items:

The following products cannot be returned:
• Products that are personalised, bespoke, altered or otherwise made to your specification
• Pierced earrings
• Any other items designated as non-refundable at the time of purchase

- Any item not in its original condition, damaged or missing parts for reasons not due to our error 

Any item that is returned more than 14 days after delivery.

We will not accept returns for any items that have been worn.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@jewelleryAF.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@jewelleryAF.com and we will send shipping instruction.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £55, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without tracking record.

 

Silver jewellery with brushed & oxidised surfaces

These items may be cleaned by either washing in cold to lukewarm water soapy water (never hot – this will remove the wax coating on the oxidised surface and make them look greyish). Pat dry as water residue can leave marks.

To re-brush, use a scotchbrite nylon dish cleaner, either in straight lines across the surface, or circles dependent on desired effect. If you feel anxious about this, try a small inner patch first. The workshop can redo this for you.

Silver with brushed surfaces

These items may be cleaned by either washing in warm soapy water, put in an ultrasonic or silver dip. In all cases, pat dry as water residue can leave marks.

To re-brush, use a scotchbrite nylon dish cleaner, either in straight lines across the surface, or circles dependent on desired effect. If you feel anxious about this, try a small inner patch first. The workshop can redo this for you.

Silver sandblasted with rhodium plate

These items may be cleaned by either washing in hot soapy water and a soft brush or put in an ultrasonic. In all cases, dry well as water residue can leave marks.